Trust is Key:
Maximise the value for your Clients and your own Company
SIEGEL ADVICE coaches, supports and trains: Competencies and skills in customer service that make the decisive difference in competition. Tangible added value for your customers and more added value for your company are the result of consistent Trusted Advisor consulting.
Contact us today for a free initial consultation.
Quality of Client Relationships: the Key Factor for Success
The digital transformation is progressing steadily. Products, services and processes are increasingly being designed and delivered digitally first or digitally only. This does not mean that the remaining direct human-to-human relationships at the interfaces with your customers are becoming less important.
The opposite is the case: the quality of the customer relationship is becoming increasingly important in differentiating your company from the competition. This applies in particular to B2B customer relationships with decision-makers, whether at board level, in purchasing or at operational project level.
We provide training and coaching for customer-oriented managers and C-level leaders who want to raise their status with key customers to the next level. Contact us and make an appointment for a customized journey to your Trusted Advisor status siegel@siegeladvice.de
Step by Step towards a genuine Trusted Advisor
Step 1: Building Trust
Active listening to gain the deepest possible understanding of the customer's needs is the first step towards building trust. This requires courage and the skill of “deep active listening”. This is precisely where Trusted Advisor approach of SIEGEL ADVICE comes in: through intensive coaching and feedback on behavior in specific, typical customer advisory situations.
Step 2: Delivering high Value Advice with real Impact
The main aim of the next step is to demonstrate the advantages and disadvantages of various options by asking specific but open questions - again strictly from the customer's perspective.
The maxim here is not the one or initial quick answer to the customer's pressing questions but the well-founded presentation of alternatives and the respective advantages and disadvantages of reliable options.
Step 3, the ultimate Goal: Trusted Advisor and Partner in Innovation
Those who have achieved Trusted Advisor status can recognize potential opportunities that remain closed to them through traditional sales techniques and the associated understanding of their role. Whether trouble shooting for suboptimal projects, price negotiations, pitch information, cross-selling opportunities - the tangible benefits include both rational and emotional aspects of working as a customer advisor. More success combined with more enjoyment at work are the keywords.
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